For your safety and ours we are limiting the number of service calls we make. First, we'll try to solve your issue online or by phone. To request a service technician, please send your phone number, address and the date of your purchase and a short description of the issue.
To prevent future resin failure or if the water pressure has dropped in your house:
We do not recommend resin exchanges on older softeners as the existing valve has a life expectancy of between 10-12 years.
Resin exchanges are available in Kitchener, Waterloo, Cambridge and Guelph on our own softeners only and if the softener is less than 10 years old. Remember your valve may fail even if you invest in a resin exchange.
844 tanks $600.
948 tank $750.
1054 tank $900.
How to bypass a Clack Softener https://www.youtube.com/watch?v=zXJrK0TXoeE
Little or no water from your reverse osmosis system, you should change your filters and/or pressurize the tank.
How to pressurize a Reverse Osmosis Tank https://www.youtube.com/watch?v=vUR0MKGVGg4
How to change Reverse Osmosis Filters https://www.youtube.com/watch?v=EvtMM9s2Fuk
Clack EA Manual QR (City Soft)